Understanding your refund rights not only helps you recover costs but also ensures smoother travel planning. In this article, we break down the reasons that qualify for a refund from United Airlines and guide you through the steps of claiming it. Plus, we’ll compare it with Delta Airlines and provide tips for more flexible flight booking.
Before diving into the specific reasons that qualify for a refund, it’s essential to understand how United Airlines structures its refund policies.
United Airlines classifies its fares into various categories, such as:
Basic Economy (non-refundable)
Standard Economy
Business and First Class
Award Travel (MileagePlus)
Not all fares are created equal when it comes to refunds. Most basic economy tickets are non-refundable unless United cancels the flight or there's a schedule change. Refunds are typically offered in the following formats:
Original form of payment
Travel credit (Future Flight Credit or Electronic Travel Certificate)
Passengers who purchase refundable fares pay a premium for flexibility. These tickets allow you to cancel your trip at any time before departure and receive a full refund to your original payment method.
You qualify for a refund if:
You voluntarily cancel the flight
You decide not to travel for personal reasons
You want to change carriers or reschedule extensively
You can cancel online, through the mobile app, or by calling United Airlines directly at +1-833-654-7126 or +1-888-80-31-162.
Non-refundable fares are more affordable but come with stricter rules. However, there are still several exceptions where you can get your money back even on a non-refundable ticket.
You may qualify for a refund if:
United cancels your flight
There’s a significant schedule change
You’re denied boarding due to overbooking
You have a qualifying medical emergency
A death occurs in your immediate family
In such cases, documentation may be required.
Below are the most common scenarios that qualify for a refund—even if your ticket was non-refundable.
If United cancels your flight for any reason—weather, staffing, mechanical issues—you are entitled to a full refund, even on non-refundable tickets.
You can choose to:
Rebook at no additional cost
Request a refund to the original payment method
This is mandated by U.S. Department of Transportation (DOT) regulations.
A significant schedule change (usually 2+ hours) allows you to cancel and get a refund. United will notify you of the change via email or app, and you'll be given options.
Call +1-833-654-7126 or +1-888-80-31-162 if you're unsure about whether your itinerary qualifies.
Per DOT rules, if you book a flight directly through United at least 7 days before departure, you can cancel within 24 hours for a full refund.
This applies even to basic economy and non-refundable tickets.
If you or an immediate family member suffers a medical emergency, you may be eligible for a refund. You must:
Submit medical documentation
Contact United support
Explain your situation in writing
Each case is reviewed individually.
United provides compassionate refunds in the event of the death of a passenger or immediate family member.
To claim:
Submit a death certificate or official notice
Provide relationship proof
Contact United customer support
These refunds often include waiving of change or cancellation fees.
If you accidentally booked the same passenger twice on similar flights, United may refund the duplicate ticket, especially if you report it promptly.
Go to United’s Refund Form Page
Visit united.com/refunds
Log in to Your MileagePlus Account
If applicable, this speeds up the process
Enter Your Flight Details
Confirmation number
Passenger name
Reason for refund
Attach Supporting Documents
For medical or death-related refunds
Submit the Request
United typically takes 7–20 business days to process refunds, depending on the payment method.
If you're unsure whether you're eligible, calling +1-833-654-7126 or +1-888-80-31-162 can expedite your refund or rebooking options.
If you booked your United flight through an online travel agency (OTA) like Expedia or a travel agent, United might redirect you to the third-party provider.
In this case:
The OTA's refund policy applies first
United's policy applies secondarily
Contact both parties if needed
For a smoother experience, consider booking directly through the airline whenever possible.
Though this article focuses on United, many travelers compare United with Delta Airlines when booking. Here’s a quick overview:
Both airlines are comparable, but Delta Airlines often has slightly more lenient timing on schedule changes, which can help in travel planning.
Q1: How long does it take to get a refund from United Airlines?
A: Credit card refunds take 7–14 business days; other payment methods may take up to 20 days.
Q2: Can I get a refund if I miss my United flight?
A: No, missed flights are considered a no-show and are generally non-refundable unless due to extenuating circumstances.
Q3: What if I used miles to book my flight?
A: Award tickets can often be redeposited with a fee unless you're a Premier member, in which case the fee may be waived.
Q4: Will I get my money back if I cancel a basic economy fare?
A: Only within 24 hours of booking or if United cancels your flight.
Q5: Who do I call for refund-related concerns?
A: Contact United support at +1-833-654-7126 or +1-888-80-31-162.
Flight disruptions are frustrating, but being informed about United Airlines’ refund policy helps you act decisively. From flight cancellations to medical emergencies, knowing what qualifies for a refund gives you power over your travel plans.
Want even more flexibility? Consider comparing your options with Delta Airlines, another major U.S. carrier known for reliable customer service and refund options. Whether you're planning future flight bookings or looking to improve your overall travel experience, knowledge is key.
Need assistance with rebooking or claiming a refund? Contact United Airlines customer support at +1-833-654-7126 or +1-888-80-31-162 for personalized help.